Return Form

Dear customer,

We hope you loved our products, but if any product doesn’t suit you, and you would like to make a return, please follow the instructions below:

1. You have 14 days from the date of receipt to return the item(-s). Items should be returned unused, unwashed, and with all labels attached.
2. Before making a return, we kindly ask you to contact our customer service team at [email protected], in What’s app +442080899055 or by filling in a return form below. Please specify your order number and an email, so that the customer service team can get in touch with you with further instructions.
3. You can make a return by visiting our offline store in The Dubai Mall or by calling a courier. Please contact our customer service team, and we will organize a courier’s pick-up for you.
4. Please note that we may deduct the cost of the reverse shipping from the refund, if you return the items for the following reasons: size/color/material doesn’t fit. The deducted amount will be: 19 AED for Dubai, Sharjah, Abu Dhabi and 29 AED for the other Emirates. If you are sending an order from the other country, please provide your address so that we can calculate the cost of return.

Returns and exchanges are processed within 10 working days.

Defective items: If you received the defective item, contact our customer support team via e-mail [email protected] or What’s app +442080899055 to resolve the issue. Please attach the photos and a brief description of the issue.

Please fill in the form below to send the return request.

EXCHANGE AND REFUND POLICY FOR THE ITEMS PURCHASED IN THE DUBAI MALL

For your convenience, we will gladly exchange or refund your purchases for their purchase price subject to their below conditions:
1. Exchanges and Refunds are accepted within 14 days from purchasing date.
2. Items must be in their original condition/packaging: unused, unscented, unwashed
3. Items must have the original tags attached at time of exchange or refund.
4. The original receipt must be presented at time of exchange or refund.
5. Cash purchases will be refunded against cash. Bank Cards purchases (Credit/Debit) will be refunded against the Bank Credit (Credit/Debit) used for the original purchase.
6. Underwear, sleepwear, swimwear, tights and socks are neither exchangeable not refundable.

If you find any Product defects before using it, you can exchange or refund your purchase.

For Exchange and Refund please contact Belle You store The Dubai Mall, P.O. Box 9440, Dubai, UAE.

For any specific inquiries please contact our customer service via whatsapp +44 20 8089 9055